Problems with your Blackberry?

I wanted to apologize for the radio silence, a combination of too much work and a planned blog/website rethink leads to blogging paralysis.

Who steals from whom?

I have already (in passing) expressed how appalled I was at how our patent system (and more generally creator rights legal processes)

Call Center Crisis

Let's face it, most operators sucj at customer service. Their call centers are labyrinthine, unfriendly, inefficient and just plain irritating. Apparently, that's what