I wanted to apologize for the radio silence, a combination of too much work and a planned blog/website rethink leads to blogging paralysis.
I have already (in passing) expressed how appalled I was at how our patent system (and more generally creator rights legal processes)
Let's face it, most operators sucj at customer service. Their call centers are labyrinthine, unfriendly, inefficient and just plain irritating. Apparently, that's what