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Report :
Gigabit and beyond: pricing and positioning strategies

  • While residential gigabit access has been technically feasible for years, few service providers have included it in their portfolios. It seemed highly unlikely that the customers would be willing to pay for such speeds, let alone actually perceive a change ...

Some telcos do understand customer service…

It’s refreshing to see that not all telcos are going the way of the phone tree, doing all they can to discourage you from talking to anyone on the phone.

Benoit Felten - June 16, 2014 - Archive, Resources advertising - call center - customer service - humorous - rep

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